Terms of Service

JollyPet sells pet food, toys, accessories, pharmacy-related pet products (where lawfully offered), and related goods and services to customers in India via the Platform.

Legal entity name: [INSERT REGISTERED BUSINESS NAME, e.g. JollyPet Private Limited / LLP].

Registered office / principal place of business: [INSERT FULL REGISTERED ADDRESS, City, State, PIN — India].

CIN / registration number (if applicable): [INSERT CIN OR REGISTRATION NUMBER].

Customer support: [email protected] · WhatsApp / phone +91 93348 03286 · www.jollypet.in

GSTIN (if applicable): [INSERT GSTIN].

You must be at least 18 years of age (or the age of majority in your state) and competent to contract under the Indian Contract Act, 1872. If you use the Platform on behalf of a business, you represent that you are authorised to bind that business.

The primary way to create and access an account is by verifying an Indian mobile number with a one-time password (OTP) sent by SMS. Google Sign-In is offered as an optional alternate method. You are responsible for keeping your phone, OTP codes, and any linked Google account secure, and for all activity under your account. Do not share OTPs with anyone, including anyone claiming to represent JollyPet. Provide accurate, complete registration and profile information (including a valid phone number for delivery). We may suspend or terminate accounts that are inaccurate, abusive, or fraudulent, and we may rate-limit or refuse OTP requests to prevent abuse.

Requesting an OTP constitutes your request and consent to receive a transactional SMS on the number you entered, as described in our Privacy Policy. One verified mobile number should correspond to one customer account. If you sign in with Google and later verify a number that already has an account, we may merge those profiles so orders and addresses stay together.

Product listings, prices, and descriptions on the Platform are invitations to offer and may change until an order is accepted. When you place an order, you make an offer to purchase. A binding contract is formed when we accept your order and send a confirmation (by email, in-app notice, WhatsApp, or similar).

We may cancel or refuse orders before or after confirmation for reasons including stock unavailability, pricing or description errors, suspected fraud, delivery constraints to your pincode, or force majeure. If we cancel after payment has been collected, we will refund the amount in accordance with applicable law and our refund practices.

Prices are generally shown in Indian Rupees (INR) and may be inclusive or exclusive of applicable taxes as indicated at checkout. GST and other levies may apply as required by law.

Delivery fees, convenience fees, or handling charges (if any) will be disclosed before you confirm the order. Promotional codes, wallet credits, and referral rewards are subject to their stated conditions and may be withdrawn or modified prospectively. Abuse of promotions (including creating multiple accounts for the same person) may result in cancellation of benefits and account action.

Checkout currently offers cash on delivery (COD) only. Prepaid options (UPI, cards, net banking, wallets) may be added later and will be shown at checkout when available. You agree to pay the total amount shown at confirmation.

If prepaid methods are enabled in future, payment will be processed by authorised payment partners. Failed, reversed, or fraudulent payments may lead to order cancellation and account restrictions.

For COD, you agree to pay the exact amount due in cash (or other COD method we support) to the delivery partner upon delivery. Repeated COD refusals or false orders may lead to COD being disabled for your account.

Delivery timelines are estimates and depend on your pincode, stock, warehouse location (including our Patna fulfilment operations where applicable), and courier capacity. Delays may occur due to weather, strikes, regulatory restrictions, or courier issues.

Provide accurate address and phone details. Failed delivery attempts due to incorrect information, unavailability, or refusal may result in return to origin and, where permitted, deduction of shipping costs from refunds.

Title and risk of loss in goods generally pass to you upon delivery to the address you provided, unless otherwise required by mandatory law. Inspect packages on receipt where reasonably possible and report damage promptly.

If a product arrives damaged, incorrect, defective, or not as described, contact support promptly with your order ID and clear photos/videos. Eligible refunds, replacements, or repairs will be handled in line with our returns practices and the Consumer Protection Act, 2019.

Perishable goods, opened hygiene items, personalised products, and certain pharmacy or regulated items may have limited or no return eligibility except where the product is defective or not as described.

Refund timelines depend on the original payment method and banking partners. Nothing in this section waives rights you have under mandatory Indian consumer protection law, including remedies for defective goods or unfair trade practices.

We aim for accurate descriptions, images, and prices, but minor variations (packaging artwork, batch details) may occur. Always read manufacturer labels and consult a qualified veterinarian before changing diet, medication, or treatment for your pet.

JollyPet is not a substitute for professional veterinary advice. Where prescription or regulated pet medicines are offered, you must comply with applicable laws and any prescription or declaration requirements we specify. We may refuse or cancel orders that do not meet legal or safety requirements.

You agree not to: misuse the Platform (including scraping, reverse engineering except as permitted by law, or overloading systems); place false, fraudulent, or harassing orders; abuse promotions; harass staff, sellers, or riders; upload unlawful, defamatory, or infringing content; circumvent security or access controls; or use the Platform for any unlawful purpose.

We may suspend or terminate accounts, cancel orders, or take other appropriate action for violations of these Terms or applicable law, without prejudice to other remedies.

The Android app may display our website via a Trusted Web Activity or similar technology. App features such as shortcuts and notifications depend on Digital Asset Links verification and your device permissions. Google Play's terms and Google's policies also apply when you install from Play. Third-party payment, maps, analytics, SMS/OTP (Ping4SMS and telecom operators), and logistics providers are governed by their own terms.

JollyPet branding, logos, content, product imagery (except where owned by brands/manufacturers), software, and compilation of the catalogue are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works except as allowed by law or with our prior written permission. Brand names and trademarks of third-party manufacturers remain their property.

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis. We do not warrant uninterrupted, error-free, or virus-free operation. Product warranties from manufacturers, if any, are in addition to your statutory rights. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Indian law.

To the maximum extent permitted by applicable law, JollyPet and its officers, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive losses, or loss of profits, data, or goodwill, arising from your use of the Platform or any order.

Our aggregate liability for any claim relating to an order shall not exceed the amount you paid for that order, except where mandatory law requires otherwise. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019 or other non-waivable protections.

You agree to indemnify and hold harmless JollyPet and its officers, employees, and agents from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, or violation of law or third-party rights, except to the extent caused by our wilful misconduct or as restricted by mandatory law.

We are not liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, riots, government actions, labour disputes, power or internet failures, or courier/network outages. We will take reasonable steps to mitigate and resume performance.

Personal data, including your mobile number and OTP-related processing, is handled as described in our Privacy Policy (https://www.jollypet.in/info/privacy), which forms part of your relationship with us. E-commerce disclosures required under applicable consumer and IT laws are provided through the Platform, checkout, and support channels.

For complaints about orders, delivery, refunds, or the Platform, contact Customer Support: [email protected] · WhatsApp / phone +91 93348 03286 (Mon–Sat, 9 AM to 8 PM IST, unless otherwise notified).

Grievance Officer (as required for intermediaries / e-commerce entities under applicable IT and consumer rules):

Name: [INSERT GRIEVANCE OFFICER FULL NAME]

Email: [INSERT GRIEVANCE OFFICER EMAIL, e.g. [email protected]]

Phone: +91 93348 03286

Address: [INSERT REGISTERED / GRIEVANCE POSTAL ADDRESS, India]

We will acknowledge consumer grievances and endeavour to resolve them within the timelines prescribed under applicable law (including the Consumer Protection (E-Commerce) Rules, 2020, as applicable). You may also pursue remedies before consumer commissions or other forums of competent jurisdiction.

We may update these Terms from time to time. The "Last updated" date on this page reflects the latest revision. Continued use of the Platform after changes constitutes acceptance of the revised Terms, except where mandatory law requires a different form of consent. For material changes, we may notify you on the Platform or via contact details on your account.

These Terms are governed by the laws of India.

Subject to your mandatory rights to approach consumer forums under the Consumer Protection Act, 2019, courts at [INSERT CITY, e.g. Patna, Bihar], India shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or your use of the Platform.

If any provision is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganisation, or sale of assets.

[email protected] · WhatsApp / phone +91 93348 03286 · www.jollypet.in · Terms URL: https://www.jollypet.in/info/terms